We are investigating this situation and will take fiber patch cord. While the overwhelming majority of our employees work very hard to do the right thing every day, we are using this very unfortunate experience to reinforce how important it is to always treat our customers with the utmost respect." The reinforcement comes at a key time for Comcast. The call struck a chord with hundreds of thousands of listeners; many commented saying they're hoping Google Fiber enters the market in more cities so consumers have better Internet options. And Comcast is in the midst of of its merger with Time Warner Cable, which will make the cable behemoth even bigger. Will a merger improve speed and/or service? This call is not a great harbinger of things to come.

But in case you haven't heard the condescending, tedious call that's lit up the Internet, here it is: The recording starts after the call has already been in progress for about 10 minutes, according to , who was trying to cancel his Comcast Internet service.

Comcast 'Embarrassed' By The Service Call Making Internet Rounds Comcast is the largest cable company and home Internet service provider in the United States. When a customer service call is described as you pretty much know how it's going to go down before even taking a listen.